Refund policy

You have 10 days after receiving your order to request a return.

To be eligible, your item must be In the same condition you received it, unworn, unused, and with original tags attached, In its original packaging, accompanied by a receipt or proof of purchase

To begin a return, email us at manilux2025@gmail.com. Once your return request is accepted, you’ll receive a return shipping label and Instructions for sending your item back to us

Items sent back without first requesting a return will not be accepted.

Return Address:
(We will update this once you provide the client’s official return address.)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Custom-made or personalized items, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at manilux2025@gmail.com.